Terms of
Service

By accessing or using the NeurixaHealthAI™ platform, website, APIs, or any associated services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree to these Terms, you may not access or use the Services. NeurixaHealthAI reserves the right to update these Terms at any time. Continued use of the Services after any such changes constitutes your acceptance of the new Terms.

NeurixaHealthAI™ provides an enterprise healthcare AI platform designed to support clinical decision-making, revenue cycle management, prior authorization automation, population health management, and related healthcare operations workflows.

The Services are intended for use by licensed healthcare organizations, providers, payers, and their authorized personnel. The Services are not intended for direct consumer use or as a substitute for professional medical judgment.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice to enterprise customers under active agreements.

NeurixaHealthAI™ operates as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). We enter into Business Associate Agreements (BAAs) with Covered Entities and other Business Associates as required by law.

You are responsible for ensuring that your use of the Services complies with all applicable federal and state healthcare privacy laws, including HIPAA, HITECH, and applicable state privacy regulations.

You must not submit Protected Health Information (PHI) to the Services without a fully executed BAA in place. Any PHI submitted in violation of this requirement is done at your sole risk and liability.

We implement administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of electronic PHI in accordance with the HIPAA Security Rule.

To access certain features of the Services, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must immediately notify NeurixaHealthAI of any unauthorized use of your account or any other breach of security.

Enterprise accounts may designate administrators who can manage user access within their organization. Administrators are responsible for ensuring that all users within their organization comply with these Terms.

NeurixaHealthAI reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk to the platform or other users.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:

• In any way that violates applicable federal, state, local, or international law or regulation, including HIPAA, HITECH, and applicable state healthcare laws
• To transmit any unsolicited or unauthorized advertising or promotional material
• To impersonate or attempt to impersonate NeurixaHealthAI, its employees, another user, or any other person or entity
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services
• To attempt to gain unauthorized access to any portion of the Services or any other systems or networks connected to the Services
• To use the Services to develop competing products or services, or to reverse engineer, decompile, or disassemble any portion of the Services
• To upload or transmit viruses, malware, or any other malicious code
• To use automated scripts, bots, or scrapers to access the Services without express written permission

The Services and their entire contents, features, and functionality — including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof — are owned by NeurixaHealthAI, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

These Terms do not grant you any right, title, or interest in the Services, others' content in the Services, or NeurixaHealthAI trademarks, logos, or other brand features. You may not use NeurixaHealthAI's name, logo, or trademarks without our prior written consent.

You retain ownership of any data, content, or information you submit to the Services ("Customer Data"). By submitting Customer Data, you grant NeurixaHealthAI a limited, non-exclusive license to use, process, and store such data solely to provide the Services to you.

Our collection and use of personal information in connection with the Services is described in our Privacy Policy, which is incorporated into these Terms by reference.

For enterprise customers, data processing activities are governed by the applicable Master Service Agreement (MSA) and Data Processing Addendum (DPA), which take precedence over these Terms with respect to data processing.

We process Customer Data in accordance with your instructions and applicable law. We do not sell Customer Data to third parties or use it for purposes other than providing and improving the Services.

We retain Customer Data for the duration of your service agreement and for a reasonable period thereafter as required by law or legitimate business purposes, after which it is securely deleted or anonymized.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

THE SERVICES ARE DESIGNED TO SUPPORT — NOT REPLACE — CLINICAL JUDGMENT. NEURIXAHEALTHAI™ DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALL CLINICAL DECISIONS MUST BE MADE BY QUALIFIED HEALTHCARE PROFESSIONALS.

We do not warrant that the Services will be uninterrupted, error-free, or completely secure. Healthcare organizations are responsible for maintaining appropriate backup systems and clinical workflows that do not solely rely on the Services.

AI-generated recommendations, predictions, and insights provided by the Services are intended as decision support tools only. Clinical staff must independently verify all AI-generated outputs before acting on them.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEURIXAHEALTHAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL NEURIXAHEALTHAI'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO NEURIXAHEALTHAI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

You agree to defend, indemnify, and hold harmless NeurixaHealthAI, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the Services in a manner not authorized by these Terms
• Your violation of any applicable law, including HIPAA and other healthcare regulations
• Any content or data you submit to the Services
• Your infringement of any third-party intellectual property rights

These Terms and any dispute or claim arising out of or related to them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any choice or conflict of law provision.

Any legal suit, action, or proceeding arising out of or related to these Terms or the Services shall be instituted exclusively in the federal courts of the United States or the courts of the State of California, in each case located in Santa Clara County.

Enterprise customers with active MSAs may have dispute resolution procedures specified in their agreements, which shall take precedence over this section.

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Enterprise customers may terminate their service agreements in accordance with the terms of their MSA. Data export and deletion procedures upon termination are governed by the applicable MSA and DPA.

If you have any questions about these Terms of Service, please contact us: